The guy was a fuc.king idiot to send it in. But then, the case was hardly worth bothering about anyway...
That said, ...Bungie have rectified the situation by sending the kid:
* Legendary Edition Helmet signed by most–if not all–of the studio staff
* Halo 3 Soundtrack (two disc) signed by Marty O’Donnel (with “DO NOT ERASE!†written under his name)
* Bungie Jacket
* Bungie T-Shirt
* Halo 3 Messenger Bag
* Two Halo 3 Limited Edition Wireless Controllers (one covenant, one human)
* Halo 3 Faceplate and Skins for Xbox 360
* Four McFarlane Action Figures (MC, EVA Spartan, Brute Chieftan, Jackal Sniper)
* Halo Actionclix Preview pack
* Halo Actionclix Game Pack 4
* Halo 3 Wall Graffix
* Halo 3: Ghosts of Onyx Novel
* Halo Graphic Novel
* Halo 3 Wristband
* Halo 3 Hackeysack
LINK Lucky kid eh!?